For furnished apartments, we generally ask tenants to enter into individual contracts for water, electricity, gas, and internet.
(There are some exceptions, such as properties with free water and properties that are all-electric.)
However, if you find it troublesome to sign the contract yourself, or if you are a foreign national and find it difficult to sign the contract in Japanese, we have prepared the following plans, so please consider them.
Utility included plan
This plan involves signing the water, electricity, and gas contracts in the name of XROSS HOUSE, and the tenant paying a fixed monthly fee of 15,000 yen (tax-exempt) to XROSS HOUSE. XROSS HOUSE will handle all procedures, including contract and cancellation procedures when moving in and out, and being present when opening and canceling the service.
However, please note that if your monthly usage amount exceeds 15,000 yen, you will be responsible for the excess amount.
(For example, if the usage amount is 20,000 yen, the excess amount of 5,000 yen will be charged to the resident.)
<Notes>
*Internet is not included in the plan that includes water, electricity, and gas. Please make your own internet contract.
Utility support agency (for overseas residents)
XROSS HOUSE has partnered with a water, electricity and gas contract agency for those living overseas or those who require support in a foreign language.
There’s no handling fee for this service. The agency will take care of setting up your water, electricity, gas, and internet contracts on your behalf.
<Notes>
*Refunds are not available even if you cancel your move-in or move-out.
*Monthly payments are made to the respective water, electricity and gas companies.
*If you would like to use the agency plan, please agree to the sharing of your personal information with the agency and share the following information with them.
*The proxy plan only supports the activation procedure. Please handle the cancellation procedures for each service (water, electricity, gas, internet) yourself.
If you would like to use our agency plan, please send us the following information when applying for a property.
・Desired service details (electricity, gas, water):
・Want internet access?
・Desired date and time for gas inspection:
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Introducing the e-SIM service
Xross House has partnered with an e-SIM sales company, so we would like to introduce the services we offer.
An e-SIM is a SIM card that is built into your smartphone, eliminating the need for a physical SIM card.
This means there is no need to hand over the SIM card, so you can purchase it online and start using it straight away.
However, this offer is only available to those who have SIM-unlocked mobile phones.
Some mobile phones cannot be used even if they are SIM-unlocked, so please check the URL below.
If you wish, you can purchase it from the URL below.
https://www.fobi.co.jp/en/esim-xrosshouse
* Purchases can only be made by credit card.
*You can make a purchase even if the credit card name is not your own.
Xross House only introduces sales companies,
For product inquiries, please contact us at the address listed below.
Please note that Xross House will not be able to respond to any inquiries, so thank you for your understanding.
Sales company: Frontier BI Co., Ltd.
・Email: support@fobi.co.jp
