Since September 11, 2026, XROSS HOUSE has been lending portable Wi-Fi routers to our residents. It costs a one-time administration fee of JPY 4,000 plus a monthly fee of JPY 4,000 (both tax included), and gives you 100 GB of data per month. There is no minimum contract period and no cancellation fee. Fees are charged by the calendar month, with no pro-rata calculation.
The service is for residents whose room does not come with an internet connection. Once the router arrives, you switch it on and connect your phone or laptop. You do not need a Japanese mobile phone number or a guarantor to apply. Below you will find the fees, what the connection covers, and how applying, cancelling and returning the router work.
- JPY 4,000 administration fee (one time only) + JPY 4,000 monthly fee, tax included. You pay JPY 8,000 when you apply
- 100 GB of data per month, reset on the 1st of every month
- No minimum contract period and no cancellation fee. Fees are monthly, with no pro-rata calculation
- No Japanese phone number or guarantor needed. If you cancel because you are moving out, there is nothing extra to do for the Wi-Fi
What is the mobile Wi-Fi rental service?
We lend you a small Wi-Fi router that you can carry around. When you switch it on, your smartphone, laptop or tablet can connect to it and go online.
The communication line is one that XROSS HOUSE receives from a telecommunications carrier. We lend you that line together with the router.
Who can use it
Anyone currently living in a property managed by XROSS HOUSE can apply. It is a paid option designed for rooms without an internet connection, such as our furnished apartments. Our share houses and shared apartments already have shared Wi-Fi that residents use free of charge.
It works well if you:
- have just arrived in Japan and do not have a Japanese phone number yet
- are staying for a set period, for example to study or for a work assignment
- need to get online soon after moving in, for work or to keep in touch with family
Cloud SIM: the router picks the best line available
The router uses a system called cloud SIM. Instead of holding one particular carrier's SIM card, it automatically connects to whichever carrier's line is in the best condition at that moment. You do not need to set anything up or switch anything yourself.
Before you apply, please note
- You cannot choose which mobile carrier the router connects to
- It takes a little time to obtain a line, so the connection may not be available right after you switch the router on
- The router may switch lines automatically depending on signal conditions, and the connection may drop briefly when it does
- The router supports 4G / LTE only (5G is not available)
Fees and payment
There are only two fees.
| Fee | Amount (tax included) | When it is charged |
|---|---|---|
| Administration fee | JPY 4,000 | When you apply (one time only) |
| Monthly fee | JPY 4,000 | Every month from the month you start |
When you apply, you pay the administration fee and your first month's fee together: JPY 8,000 in total. The administration fee is not refundable for any reason.
No pro-rata calculation
Fees are charged by the calendar month. If you start or cancel partway through a month, the full monthly fee still applies for that month. Charges begin from the month that contains the start date you choose when you apply.
On the other hand, even if you start partway through a month, you get the full 100 GB for that month. Your data allowance is not reduced pro rata either.
You choose your start date when you apply. If you are moving in near the end of a month, please talk to our staff about when you would like to start.
How to pay
The monthly fee is billed as a separate item from your rent and common service fee, but you are welcome to pay it together with your rent in the same bank transfer. We will explain the payment method and due dates when you apply.
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Data, speed and where you can use it
| Data allowance | 100 GB per month (1st to the last day of the month, reset at midnight on the 1st) |
|---|---|
| After 100 GB | Speed is limited to a maximum of 128 kbps until the end of the month. You stay connected, but video streaming becomes difficult |
| Speed | Best effort, not guaranteed |
| Network | 4G / LTE (cloud SIM) |
| Calls | Data only. Regular voice calls are not available, but app-based calls such as LINE or WhatsApp work |
| Coverage | Japan only |
Because the service runs on mobile phone signals, the connection can be unstable in places where the signal is weak, such as underground or behind large buildings, and at busy times of day. Moving the router closer to a window or restarting it often helps. Please note that we do not refund or reduce the fee for periods when the connection is unavailable for these reasons.
Please do not take the router outside Japan. If it connects through an overseas network, we will charge you the resulting line usage fees in addition to the monthly fee.
From applying to receiving the router
You can apply either before or after you move in.
- Apply: Our staff will explain the service while you complete your rental contract. If you would like to apply after moving in, please contact the post-move-in customer support desk. You apply after agreeing to the Terms of Use
- Pay: Pay the administration fee and your first month's fee, JPY 8,000 in total
- Delivery: Once we confirm your payment, we send the router by Letter Pack (Japan Post). It normally arrives within about one week to ten days
- Start using it: Switch the router on and connect your phone or laptop to its Wi-Fi
We can only ship after confirming your payment, so if you want the router by your move-in day, please apply early, ideally while you complete your rental contract. If your payment is late and the router arrives the following month, your start month stays the same.
If you visit our office, for example to collect your keys, we may hand the router to you in person. We will let you know how you will receive it when you apply.
What you receive
You receive the router and a charging cable. A power adapter (the plug for the wall socket) is not included, so please use one rated 5V/2A or higher. A smartphone adapter you already have is fine if it meets that rating.
Every router is checked before we send it, but it may be a used device. If it does not fit in your mailbox, Japan Post will leave a delivery notice. Please arrange redelivery before the notice expires. If the router is returned to us and needs to be sent again, a redelivery fee of JPY 1,000 (tax included) applies.
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If the router breaks or is lost
If the router stops working under normal use, we will send you a replacement free of charge and cover the shipping both ways. Please contact the post-move-in customer support desk, and send the faulty router back by the day after you contact us.
We do not reduce or refund the fee for the days you cannot use the service while the router is being replaced. If a replacement takes a long time, however, we may discuss a reduction with you individually.
If the router is damaged, gets wet or is lost through your own carelessness, a charge of JPY 16,500 (tax included) applies. If you lose it or it is stolen, please tell us as soon as possible.
Cancelling and returning the router
There is no minimum contract period and no cancellation fee or penalty. The month you cancel is also charged in full, with no pro-rata calculation.
If you are moving out
You do not need to do anything separately for the Wi-Fi. When you give notice to cancel your lease agreement, we treat it as notice to cancel the Wi-Fi as well. The Wi-Fi ends on your move-out date.
If you are staying and only want to stop the Wi-Fi
Submit our cancellation form to the post-move-in customer support desk by the last day of the month before the month you want to cancel. You can send the form by email. For example, to cancel at the end of November, submit it by October 31.
If you tell us after that deadline, the cancellation takes effect at the end of the following month, and you pay for both months.
Returning the router
Send (or bring) the router and its charging cable to the XROSS HOUSE head office by the day after your cancellation date. What counts is the date you send it, not the date it arrives. We will give you the return address when you cancel.
If we cannot confirm that it was sent by the deadline, or if anything is missing or damaged, we will charge JPY 16,500 (tax included). The same applies if the router is left behind in your room when you move out.
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Frequently Asked Questions
Can I apply without a Japanese phone number?
Yes. You do not need a Japanese mobile phone number or a guarantor. The service is available to residents who have only just arrived in Japan.
What is the minimum contract period?
There is none. You can use it for just one month, and there is no cancellation fee. Fees are charged by the month, with no pro-rata calculation.
Can I apply after I move in?
Yes. Contact the post-move-in customer support desk and you can apply at any time while you live in a XROSS HOUSE property.
If I start in the middle of a month, is the fee pro-rated?
No. The full monthly fee applies for the month you start. In return, you can use the whole 100 GB for that month.
What happens if I use more than 100 GB?
Your speed is limited to a maximum of 128 kbps until the end of the month. You stay connected, but video streaming becomes difficult. The allowance resets at midnight on the 1st.
Can I make phone calls?
The service is data only, so regular voice calls are not available. App-based calls such as LINE or WhatsApp work.
What do I need to do when I move out?
Nothing extra for the Wi-Fi. When you give notice to cancel your lease, we cancel the Wi-Fi as well. Please send the router and charging cable back to our head office by the day after your move-out date. If they are left in the room, a charge applies.
Summary
Our mobile Wi-Fi rental is a paid option that gets you online in a room without an internet connection as soon as the router arrives. It costs a JPY 4,000 administration fee and JPY 4,000 per month (tax included), with no minimum contract period. Fees are monthly, with no pro-rata calculation.
If you would also like help setting up electricity, gas and water, see our guides for residents from overseas and residents already living in Japan. If you need bedding, we also offer futon and mattress rental.
For full details, please see the Terms of Use we provide when you apply. If you are still looking for a room and have questions, feel free to contact us.
